Cheesegrits
Active member
Just to expand on the 'booking time' thing. My forums are tech support, for my own software. For the last decade (we migrated from vB to XF) we've done this on a monthly subscription basis, but that model just isn't working any more. So we're moving to doing it as straight up billable work. Instead of two forums - "Community" and "Subscribers", we'll just have "Support", where everyone can post, the community can provide self-help, and staff can help in the case of egregious bugs. But for any other work, users will need to open a ticket, we log the time, and bill it. The billing will be handled outside of XF, I just need a table I can derive the date, user ID and billable time from.
I suspect I'm not the only person who needs to be able to log staff time in a ticketing system, so if this add-on doesn't already provide it, it might be a useful addition.
-- hugh
I suspect I'm not the only person who needs to be able to log staff time in a ticketing system, so if this add-on doesn't already provide it, it might be a useful addition.
-- hugh