Audent.io
- Thread starter Dad.
- Start date
As it stands, we don't have anything planned for multiple domain discounts. Being that the subscription itself is already a rather large discount from the main products and support, we probably will not.
Unfortunately, I haven't had the time to do another promotion. Its on my list, we've just been busy with projects.
A testimonial from Yahoo, one of our clients with whom we've helped manage 200 XenForo big boards.
"Yahoo has been working with Audentio for two years running and we couldn't be more impressed with their skills, professionalism and people. Message boards are the cornerstone of our high-volume site, and we rely heavily on Audentio's expertise with digital community platforms to offer a best-in-class user experience as well as extreme performance, speed and stability at scale. Every customization request we've thrown their way has been devoured and delivered with surprising speed. It has been one of the best developer relationships we've had in recent memory." - Luke Derossi, Yahoo Sports
"Yahoo has been working with Audentio for two years running and we couldn't be more impressed with their skills, professionalism and people. Message boards are the cornerstone of our high-volume site, and we rely heavily on Audentio's expertise with digital community platforms to offer a best-in-class user experience as well as extreme performance, speed and stability at scale. Every customization request we've thrown their way has been devoured and delivered with surprising speed. It has been one of the best developer relationships we've had in recent memory." - Luke Derossi, Yahoo Sports
Mike Edge
Well-known member
Good for you, but sad for the smaller sites, smaller clients who supported you though the years.. Lately it honestly seems it's only about the clients with the biggest wallets. The promised promotion is a perfect example.. First promised for your clients that don't visit TAZ.. banned by Howard, just don't like the site or for what ever reason "In regards to the promotionn we will be posting it here tomorrow as well", The crowd cheered here with delight.. babies flow though the air.. Only for tomorrow to come and go... Which then became "I'll post a link soon" to now "Unfortunately, I haven't had the time to do another promotion. Its on my list"... Anyway.. Playoff time! Game starts in 5 minutes.
delicatebobster
Active member
Themehouse are a disgrace to this community, there customer support is awful
And your correct @Da Bookie Mon they only care about the clients with huge budgets now
Russ and steve from pixel exit are much cheaper and offer much better customer support
Anyone who hires themehouse is asking for trouble
And your correct @Da Bookie Mon they only care about the clients with huge budgets now
Russ and steve from pixel exit are much cheaper and offer much better customer support
Anyone who hires themehouse is asking for trouble
Alpha1
Well-known member
I don't think the embarrassing support for addons is funny at all.
It seems to me that there is a major difference between their custom themes and the support for their addons.
They have put many addons for sale without even reviewing the code. Putting bug ridden addons for sale. Many of those bugs are hard not to spot.
They will only respond to bug reports after many outcries and months later. And then they do not even read the original bug reports, but ask for the same information again and do not spot glaring bugs which a senior developer would see immediately and would be able to fix swiftly. Their support is kind though.
It seems to me that there is a major difference between their custom themes and the support for their addons.
They have put many addons for sale without even reviewing the code. Putting bug ridden addons for sale. Many of those bugs are hard not to spot.
They will only respond to bug reports after many outcries and months later. And then they do not even read the original bug reports, but ask for the same information again and do not spot glaring bugs which a senior developer would see immediately and would be able to fix swiftly. Their support is kind though.
It is worth noting that some of our add-ons we took over were from developers leaving the community. They were not developed by us, which Im aware is something that can be lost in translation overtime. People leave XenForo all the time due to people who slander others.
We have been in XenForo since day 1, and yes we've grown in size and have had to charge more for custom work. Im sorry we're sometimes not able to take on new work, or whatever, but you can never say we have not stuck by our customers. The people who say this are not our customers. If something ever goes wrong, we try to do whatever we can to fix it which really doesn't happen much. Our customers typically are running their forums and their businesses, as opposed to picking on whoever they can online. We can not make happy every person on XenForo, let alone the same old people who scared off the other developers. The list of developers who left from people using XenForo's public forum to shame others for just trying to build tools and resource is appalling, that is what is truly sad.
We have been in XenForo since day 1, and yes we've grown in size and have had to charge more for custom work. Im sorry we're sometimes not able to take on new work, or whatever, but you can never say we have not stuck by our customers. The people who say this are not our customers. If something ever goes wrong, we try to do whatever we can to fix it which really doesn't happen much. Our customers typically are running their forums and their businesses, as opposed to picking on whoever they can online. We can not make happy every person on XenForo, let alone the same old people who scared off the other developers. The list of developers who left from people using XenForo's public forum to shame others for just trying to build tools and resource is appalling, that is what is truly sad.
tajhay
Well-known member
Not a current customer, thats correct. But i have bought a few of your addons, and lots of themes. I even bought some customisation of theme from you guys, but the themes were getting buggier with each subsequent release that i didnt even use what i paid for. So i WAS a customer and but for good reason no longer a person who wants to do business with you guys again. I was interested in seeing if you would have that promotion that you twice said you would on here...but we both know that it was never going to happen on here, despite what you said. That is in line with the support you guys provide.
Mike Edge
Well-known member
You need to learn the difference between constructive criticism vs trolling. Honestly it is quite insulting that you call customers both past and present customers trolls or always picking on you. When giving constructive criticism or a fair review of a product.
I have yet to see anyone go as far as slandering you in this thread. There is a difference between not recommending a product and slander.
Could you please define customer better then. As I have have considered myself a customer for 4 years now. If you pay for something and it has issues, of course you are going to ask about it til it is fixed or if never fixed, not recommend that person to others.. That's everyday life, not just "picking on" someone on a forum..
But yes, last I checked, under my definition, I am a customer of yours...
Mike Edge
Well-known member
You proved our big wallet theory flawlessly too
Big money companies like yourself (cPanel) claim the support is flawless.. But the support issues from the little guy forums continue for many pages and only continue to get excuses and fix coming "soon".
Infopro
Well-known member
That's incorrect. I'm not speaking for cPanel above. They did do a great job for us at cPanel, but that was that. I haven't had to contact them for anything cPanel related in a very long time.
I was speaking about my own forum and the service I've received having to do with that forum and my purchases and tickets I have had with them. I was so impressed with the company I went to visit them in person in Illinois! These guys are the real deal.
BTW, looking at your screenshots to prove you spent all that money, you sir, are big wallet compared to me and my purchases with them. Way big. So your proof thing doesn't hold any water.
You missed the promotion, I get it and I'm sorry to hear it. I didn't. I logged right into Taz and posted as required. And, I picked the most expensive addon they have, not because I needed it, I picked it just because I could. I'm a little guy forum and on a budget.
As for us little guy forums being ignored, I would only point to all the continual successful updates over the years and some of the longest threads on these forums being so well attended.
That's what cracks me up, to be clear.
You guys are a tough crowd when it comes to Themehouse and I just don't think it's well placed.
I was speaking about my own forum and the service I've received having to do with that forum and my purchases and tickets I have had with them. I was so impressed with the company I went to visit them in person in Illinois! These guys are the real deal.
BTW, looking at your screenshots to prove you spent all that money, you sir, are big wallet compared to me and my purchases with them. Way big. So your proof thing doesn't hold any water.
You missed the promotion, I get it and I'm sorry to hear it. I didn't. I logged right into Taz and posted as required. And, I picked the most expensive addon they have, not because I needed it, I picked it just because I could. I'm a little guy forum and on a budget.
As for us little guy forums being ignored, I would only point to all the continual successful updates over the years and some of the longest threads on these forums being so well attended.
That's what cracks me up, to be clear.
You guys are a tough crowd when it comes to Themehouse and I just don't think it's well placed.
We've updated our portfolio! Includes a few projects such as I've attached to this post. Check it out, let me know what you think!
https://www.themehouse.com/portfolio
https://www.themehouse.com/portfolio
Attachments
Sheldon
Well-known member
Check it out, let me know what you think!
Some good stuff in there Mike ( -edit- and the rest of the ThemeHouse crew, didn't mean to leave anyone out )... excellent work. Although I've moved on from XF1, looking forward to some of the "Flarum" inspired ideas you have for XF2.
Keep at it.
--Sorry, quick edit.
Last edited:
Good to hear from you bud! And thank you kindly, and for sure I'm so grateful to have the team I do. I get to make the posts and horde the glory but appreciate the thought! Half of the items are Xenforo other half is WordPress, IP.Board, and a few apps too! Hope to see you around xf2!
Sheldon
Well-known member
Hard to find time, but that'll be the next thing to mess around with, if anything. Liked the mock-up of UI.X2, so I'll keep some small ideas in my head for use with XF2.
Brandon Sheley
Well-known member
good luck with everything Mike
Similar threads
