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Tickets
1.6.10
No permission to buy ($60.00)
- Minor adjustments to counting logic.
- Force thread to be visible when converting to a ticket.
- Fix a regression causing duplicate assigned tickets to appear in the queue.
- Fix error when trying to view created page for an unknown ticket.
- Tweak category save process to not complain about no email addresses provided
- Email addresses can now be set on a per-category basis to receive email notifications when new tickets are created
- Allow profile posts to be converted to tickets. There is a new moderator permission for this that'll need to be granted
- Add the ability to change the owner of a ticket
- Staff with permission can now change a ticket's associated email for a user
- Responses can now be used when creating tickets
- Opt not to show the responses dropdown when there aren't any responses
- Tweak how queue list handles assigned vs. unassigned tickets
- Fix an issue where "Any" filter was not working correctly
- Opt not to run escalations on non-visible tickets
- Fix potential permission checking issue when viewing guest tickets. Thanks @Freelancer for spotting this.
- Other minor bug fixes and code improvements.
- Harden permission checking on news feed items.
- Cap number of emails an escalation can send.
- Ensure the subsequent ticket is marked as watched when converting from a conversation.
- Add missing news feed template for ticket message liking.
- Re-add support for displaying potential shared accounts on a ticket.
- Allow fields to have finer-tuned viewing and editing permissions.
- Allow use of {group} and {groupTitle} in predefined responses to pull user group information in the reply.
- Add new permission to control whether users can set priorities on their own tickets.
- Minor QoL improvements.
- Minor assortment of bug fixes.
- Leverage more JavaScript to update ticket details on the fly rather than refreshing the page for updates.
- Add inline moderation controls to ticket view.
- Add a new permission for priority updating.
- Properly update counters when deleting tickets.
- Improve UX and styling in a few areas.
- Workaround an issue in Milano's Live Feed add-on when viewing user activity within a ticket.
- Improve support for Xon's User Activity add-on.
- Add additional escalation criteria.
- Minor assortment of other bug fixes and code improvements.
Thanks to Xon for contributions to this and the last couple of releases!
- Minor assortment of bug fixes.
- Email styling and phrase fixes.
- Display an option to choose whether or not to alert a user to a new ticket created for them.
- Various minor bug fixes over the previous release.