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I echo what's been said here. March of this year marked my 10th year with one of my Knownhost servers. In that time I've had multiple servers with them and I don't think I've ever even noticed an un-announced outage. I'm not saying it hasn't happened, just that I can't recall a single time seeing it, or hearing about it from members of my site(s). As for their support, in my opinion, it's just unmatched. Every time I need support to help me out with something it's done quickly and professionally. I wouldn't even think about using, or recommending, anyone other than Knownhost.