Recent content by neoprodigy

@Brogan, we just purchased an extension for the license we would like to renew. By submitting a ticket, did you mean to send a PM, or is there a different ticket system for such requests? Or did you mean to submit a public post here in the forum? Can you please clarify? Also, these three...

Brogan, is there a documentation on how to transfer the license as you described or is that a manual request I sent to you? Thanks

Thank you all. Can confirm downloading and uploading the physical files manually (via FileZilla) and not compressing/uncompressing the files fixed the issue. The white screen is gone. This: Thank you, @Brogan

Really appreciate it, Brogan.

Yes, please. The original username.

Thank you, Brogan. On an unrelated note, regarding the complication we are facing with the current account and separation of licenses, is there a way for you to expedite the username change of this account? The system says I cannot change it back until Aug 6, can you make this name change for...

Is there a way to transfer license ownership from one account to another? It's an expired license, we are trying to separate the license and hosting from the previous account holder and set everything up under a different account and hosting. Is this a possiblity without any data loss? Can we...

Tried that, didn't work.

this?

I backed up the old .htaccess file, created a new one with your code and still blank. Could it be that for some reason the database is not connected properly? I don't understand why though, the username/pass and DB names are correct in /src/config and the user has full privileges.

What's the default .htaccess file content? I did not remove anything after cloning the site. And are you referring to the .htaccess file in rout or in /src/? I think not having a proper domain name and SSL to test this cloned site is also a problem. No?

There is no blank index file in public_html/forums. There is index.php but it's not blank. No, /forums/admin.php is also blank I added this to /forums/src/config.php but no errors displayed and still blank If you are refering to error log in cPanel, it says: No recent web server errors exist...

@Borgan, thank you for the response. Xenforo v2.1.5 PHP 7.2 I did download/upload the requirements test script and the server passed all the requirements Page source is completely empty Thanks

This is an inherited site so I don't have a lot of background info on its configurations. These are the steps I took to move the site to a new shared server: Compressed the "forum" folder and moved it to the new server (there were a bunch of other folders and files in the root (public_html)...

2.4 wouldn't work but put 1.5.2 on there (the version we had on the old server) and it appears to be working - and MUCH faster (weird).